Following a successful pilot in 3 vehicles in Portsmouth, the company decided to install the TomTom LINK solution in all 33 vehicles. The LINK tracking unit connects the vehicle to the office so the logistics manager can see vehicle location in real time which provides a permanent data flow for communication and workflow updates between vehicle and office. With real time traffic updates delivery vehicles can avoid traffic and show an accurate time of arrival to the manager in the office.
Krispy Kreme UK Logistics and TomTom Business Solutions worked closely with ConnectFleet, a systems integrator and member of TomTom’s network of accredited partners, to produce bespoke reporting that enabled the business to tailor the solution to the challenge in hand.
Each vehicle completes three routes per day to specific delivery points; a “geofence” was created around the individual store addresses, which signals an alert when the van enters or leaves the area marked around the store premises. Each region is aware of status of delivery and if there is a delay the store is informed and operations can resolve any issues.
ConnectFleet developed a “snap shot” report comparing vehicle progress from the different depots, at 05:40hrs and again at 06:30hrs daily via email to store managers, when deliveries are due to be completed. Reports are visible to all managers and this has resulted in some healthy competition between depots!
“The TomTom solution has brought many benefits to the logistics department at Krispy Kreme. We are now able to deliver a world class service consistently where product is on-time every day, an improvement in delivery targets of 20%.” Ben Povey, Logistics Manager
The round-the-clock monitoring increases the security of the vehicle and the person driving it. Krispy Kreme has developed an ‘out of hours’ alert, sending an alert if the vehicle moves between 14:00hrs and 03:00hrs.
Krispy Kreme is delighted with the performance and commercial improvements and is now considering tackling fuel reduction by monitoring idle time using the TomTom ecoPLUS. This cost reduction will further increase profitability and allow them to reduce their carbon footprint. Profitability and a green and efficient approach to operations is core to the Krispy Kreme brand.